Unlock the Refund Policy for Items at Disorderly Chic!
Here, we've compiled a list of the most frequently asked questions from our customers. We understand that shopping for fashion online can sometimes be a daunting task, and we want to ensure that you have all the information you need to make an informed decision.
Refunds for Unshipped Items. Receive E-Gift Card through Return Policy.
Scope & Limitations
This Policy will help and guide the Company’s employees, staff, and even the customers themselves, in the procedures, guidelines, limitations, and legal considerations on the management of returned products that are:
- Defective in quality or production
- Of the wrong size
- Not identical to the product ordered
This policy will NOT cover specific items or items under certain conditions, such as:
- Items that have been damaged or used by the customer
- Items that are not in an identical state to when the customer received the product
- Items that have exceeded 30 days from the date of purchase.
Please note that change of mind is not considered a valid ground for returning a purchased product.
Upon receiving the defective item, the said item will be subject to Disorderly Chic policies and procedures of quality checking and damage assessment. Only upon close examination and confirmation of whether the conditions of the returned item are adhering to our return policy will it be considered eligible for a replacement/exchange.
ITEM RETURN, REFUND, AND EXCHANGE
Items purchased from the Company can be returned or exchanged for store credit (30) days from the date of purchase.
If a returned item is found to be wrong sized, defective or inferior in production quality, the said item is eligible for a replacement.
If an item you have recently purchased matches the description above, kindly follow the following steps to proceed with the exchange request:
To start your return Click the link below “ START RETURN”
Enter in your order number and shipping zip code on the order, then click “Look up order”
Choose the products you wish to return. All items that are ineligible for a return will not allow you to choose them. If you purchase more then 1 quantity of an item, adjust the quantity according to the number of units you wish to return. If you are not returning a specific item in your order, please mark the quantity to that product down to Zero.
Choose you reason for return. Then click Submit Request
On the next screen you will be able to print out you return label and follow the directions to return the package.
Product must be in new condition with tags and packaging intact. The item(s) must be clean and free of dog hair and are subject to inspection. All returns are subject to a restocking fee of up to $5 per item if these conditions are not met.
Please allow our team 1-3 business days to inspect and process your E-Gift Card
We recommend that you hang on to the tracking number in the event you need to track your package.
Our hassle-free refund policy for items that have yet to be shipped. Once your item is shipped, please refer to our return policy for further instructions. If eligible for a refund, you will receive an E-Gift Card from Disorderly Chic..
CONDITION OF THE RETURNED PRODUCT
All Items subject to this Policy must be returned in their normal packaging condition or unused condition if purchased with damages or defects. The condition of all returned items will undergo a strict assessment process by the officer in charge.